DON’T LET YOUR NEXT IT PROJECT FAIL

IT Service Readiness

Recent studies report that 50% of companies had IT projects fail within the last 12 months!

Innovation-centric organizations are ensuring their IT projects are aligned with corporate strategy to drive business value from those projects. Assessing the delivery of that value is what service readiness is all about.

Service Readiness = Mission Readiness

IBOX will work with you from the initiation of a project through post deployment to ensure projects are well positioned to deliver their intended results to the entire organization. We will ensure the transition of the new system to end user acceptance is achieved with minimal interruption and projects are deployed in a consistent manner.

Service Management

We ensure that a service management framework, based on industry best practices, exists and the support organization is properly enabled to provide the adequate support for the new service.

ITSM/ITIL framework and methodology
Standard business continuity
Service model definition
Data and security standards
Release management planning
Service desk technology procedures

Service Management

We ensure that a service management framework, based on industry best practices, exists and the support organization is properly enabled to provide the adequate support for the new service.

ITSM/ITIL framework and methodology
Standard business continuity
Service model definition
Data and security standards
Release management planning
Service desk technology procedures

Technology Readiness

Our experienced team of deployment experts ensure the required facilities, infrastructure, applications, business processes and integrated technology solutions critical to the delivery of service is identified and tested.

Technology solution defined
Technical implementation
Business application readiness
Release rehearsal and verification

Support Team Enablement

We enable your support staff and management to handle the planned volumes, customer interactions and deliver the service to the levels defined in the established business model.

Support team organizational strategy
Recruitment and onboarding
Knowledge transfer (KT) approach
Knowledge capture and training implementation

Support Team Enablement

We enable your support staff and management to handle the planned volumes, customer interactions and deliver the service to the levels defined in the established business model.

Support team organizational strategy
Recruitment and onboarding
Knowledge transfer (KT) approach
Knowledge capture and training implementation

Organizational Enablement

Our management consultants ensure that programs and approaches are developed and deployed to help the receiving organization adjust to the changes in policies and procedures resulting from the transition of service.

Business impact assessment
Organizational change strategy
Resource management
Organizational readiness
Business case benefits

Interested in working with IBOX? Contact us today!

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